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REFUND POLICY

This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read this Privacy Policy carefully. By visiting our website [propertysourcehub.com] you are accepting and consenting to the practices described in this policy.

Contacting Us

For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact us by email at support@propertysourcehub.com.

You can ask for a copy of your data, or to restrict us from processing your personal data.

What Information Do We Collect?

We receive, store and process personal information about you, such as:

Basic Account Information

  • Your name, email address, address and/or postal code
  • Payment method(s)
  • Telephone number

Legal Basis: Our legitimate interests, or fulfilment of our contract with you or the instructing client

User-Provided Content

Other information you provide to us when using the Property Source Hub service, such as:

  • Comments and labels
  • Viewings and ratings
  • Account settings and preferences

Legal Basis: Our legitimate interests, or fulfilment of our contract with you or the instructing client

Cookies used: [Your specific session cookie name], [Your specific referrer cookie name]

Technical Data

Data relating to your use of our websites, such as:

  • IP addresses and login information
  • Time zone, browser type and version
  • Browser plugins and versions
  • Operating system and platform
  • Page response times and load times

Legal Basis: Our legitimate interests (website security)

Analytics Data

Information about your interactions with our site:

  • Session identifier cookies
  • URLs that you visit
  • Clicks on our website
  • Usage of our website
  • Products and services that you viewed or searched for
  • Referral methods
  • Methods used to browse away from the page

Legal Basis: Our legitimate interests (website improvement)

Cookies used: [your analytics cookie prefix]*, [your marketing cookie prefix]*

Marketing Data

Similar to analytics data but tied to your account after registration:

  • Session identifier cookies
  • URLs that you visit
  • Clicks on our website
  • Usage of our website
  • Products and services that you viewed or searched for
  • Referral methods
  • Methods used to browse away from the page

Legal Basis: Consent

Cookies used: [Your consent cookie name], [Your marketing platform cookies]

*Anything with a * indicates the name will have a different ending.

Other Non-Personal Information

We receive and store other information from you, which is not considered personal information:

  • URLs that you visit
  • Clicks on our website
  • Usage of our website
  • Products and services that you viewed or searched for
  • Page response times
  • Length of visits to certain pages
  • Page interaction information (such as scrolling, clicks and mouse-overs)
  • Methods used to browse away from the page

We collect this information to monitor performance of the website and continuously learn from our users in order to make our service better in the future.

Disclosing Your Personal Data to Others

We may need to share your personal information with certain selected third parties including:

Service Providers

  • Consultants and contractors who may need to process personal data on our behalf
  • Our business partners, suppliers and sub-contractors for contract performance

In particular, we may use third party companies to:

  • Host our websites
  • Carry out payment card transaction processing
  • Provide data storage services
  • Any other services necessary for business management and legal compliance
  • Analytics and search engine providers for website improvement
  • Marketing and advertising providers

Other Disclosure Circumstances

We will also disclose your personal information to third parties in the following circumstances:

  • If we sell or buy any business or assets, we may disclose personal data to the prospective seller or buyer
  • If all or most of our assets are acquired by a third party, personal data will be one of the transferred assets
  • If required to comply with legal obligations, enforce agreements, or protect rights, property or safety

This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to Our Privacy Policy

Any changes we make to our Privacy Policy in the future will be posted on this page. Please check back frequently to see any updates or changes.